Dispatcher - Customer Service Representative
|October 09, 2013 - November 15, 2013|
|Employment Type:||Full Time|
|Description:||Golden Limousine International has spent more than 18 years perfecting the art of client service and contentment. Our growth to an International level occurred from listening to the requests of our clients and creating an international service to match our Golden Standards. We pride ourselves in discovering the wishes of our clients and turning them into reality. We are in search of a professional, dedicated Dispatcher and Customer Service Representative to join our team of service excellence providers. |
Golden Limousine International is an Equal Opportunity Employer.
|Duties:||• Take customer reservations from a multitude of communications channels including, email, telephone and internet based distribution systems.|
• Dispatch and schedule limousine, van, bus and other vehicle trips
• Confirm Driver availability
• Address customer concerns and service emergencies with urgency and care.
• Maintain a clean, concise log of daily activities covering service levels, incidents and vehicle maintenance status.
• Regular, consistent data entry and follow-up with attention to detail
• Communicate with drivers and sales team to promote and maintain work flow / customer satisfaction.
|Qualifications:||• Excellent communication skills|
• Pleasant, friendly, helpful demeanor
• Ability to multi-task
• Strong keyboarding / typing skills
• Ability to remain calm in high-pressure situations
• Knowledge of Microsoft Office Products
• Strong knowledge of Google Search and Mapping programs
• High school diploma or GED equivalent required
• Punctual and reliable attendance
• Industry background preferred
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