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Dispatcher - Customer Service Representative

October 09, 2013 - November 15, 2013
Location:Milan, MI
Employment Type:Full Time
Department:Other
Description:Golden Limousine International has spent more than 18 years perfecting the art of client service and contentment. Our growth to an International level occurred from listening to the requests of our clients and creating an international service to match our Golden Standards. We pride ourselves in discovering the wishes of our clients and turning them into reality. We are in search of a professional, dedicated Dispatcher and Customer Service Representative to join our team of service excellence providers.

Golden Limousine International is an Equal Opportunity Employer.
Duties: Take customer reservations from a multitude of communications channels including, email, telephone and internet based distribution systems.
Dispatch and schedule limousine, van, bus and other vehicle trips
Confirm Driver availability
Address customer concerns and service emergencies with urgency and care.
Maintain a clean, concise log of daily activities covering service levels, incidents and vehicle maintenance status.
Regular, consistent data entry and follow-up with attention to detail
Communicate with drivers and sales team to promote and maintain work flow / customer satisfaction.
Qualifications: Excellent communication skills
Pleasant, friendly, helpful demeanor
Ability to multi-task
Strong keyboarding / typing skills
Ability to remain calm in high-pressure situations
Knowledge of Microsoft Office Products
Strong knowledge of Google Search and Mapping programs
High school diploma or GED equivalent required
Punctual and reliable attendance
Industry background preferred


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